I haven't blogged in a while and unfortunately, this isn't a loving review of my current situation.....
It’s actually sad to feel this way but after trying time
after time to overlook and hope things get better…but NO! Things have not gotten better and the more
time goes on, the more those “Ryan Home Myths” seem to be our reality.
We have been in our home for a little over 1 year. We closed
on February 20, 2015 and today is May 9, 2016…
From our poor project manager who came off as a cheap used
car salesman only trying to hit a quota to our sad excuse of a NEW HOUSE…I
would say NEW HOME, but it doesn’t feel like a home. It feels like that house on Money Pit...
From day one we have had issues. Our banisters on our stairs were the wrong
color. He pulls another set from the
storage container that are supposed to be close to our stain…better yet he
claims they are new. I mentioned how bad
the banisters felt and was told that’s just a product of the material. The finishing’s
are not done right they have cracks and chips, but yet again we are just
supposed to accept it because that’s how it is.
You know what I think- he had an extra banister laying around from
another mix-up so let’s try to pull one over on the new homeowners. As long as
he gets his 10’s on his survey everything will get fixed…yeah right…
Next issue…flooring…we have the carpet in the entire
upstairs minus the bathrooms and laundry area. Downstairs we have vinyl and
carpet. We have questioned the flooring
since the framing stage. When we noticed
nails in the subfloor were not actually in the studs we were told “Oh that’s normal. That’s why we screw and glue the floors as
well”. From week 1 we have had issues
with the floor. At the top of the stairs
we had a crown in the hall between bedroom 2 &3. Workers came and pulled the carpet up brought
in a new piece of plywood and sander to try and fix the area. The crown is gone but now it’s like a
depression…I know it may seem like I’m complaining but as a public school
teacher I took a huge risk to go with Ryan Homes and trusted them with my
savings and my families future with this investment.
Our floors to this day are not right…we have pops and creaking
in almost every room. The kitchen, and
upstairs bathrooms are the worse. You
can almost bounce on the floors and hear them pop and squeak. My house sounds like a 100 year old home, yet
it’s not even two years old. The service
manager and his team have tried and tried to fix our floors. They have been in the crawl space trying to
shim the joist, they have cut holes in my ceilings trying to fix squeaks
upstairs. These guys have put in countless hours trying to get it right…but you
know what even they are puzzled as to why our floors are so bad. I can tell you why…poor project managing…they
sub contract out to the cheapest bidder in certain areas and they are trying to
meet deadlines as opposed to building quality homes.
We are so fed up we wish we could just give the home back
and move. I really wish the CEO or COO
would come walk my home and tell me that this is an acceptable Ryan Home
finished product. We’ve even been told
“we don’t promise you a squeak free home”.
Well you know what a few squeaks might have been ok. However, it’s quite embarrassing to have
people over and when they walk around your NEW HOUSE they stop and ask is
everything ok? Is it ok to walk over
here? It’s just sad and extremely
frustrating to put your trust in people and they constantly fail you. We are
past our one year walk-thru and our floors are still horrible. Seams
from previous repairs are undone. Floors
still popping, squeaking, cracking…..it’s bad.
What’s next?
Drywall. So after
your first year you get a courtesy drywall repair for nail pops, cracks, bulges
etc. Well let’s just say ours didn’t go
well. Our Naples is 3011sqft…we asked on
the day of our walk through would they be sending a crew or just one person. We were told they would send a crew. Well they sent one guy and his female
assistant. Neither spoke fluent English,
so trying to explain or address our issues wasn’t easy because of the language
barrier. To speed this up…they did
NOTHING to repair nail pops. They scrapped
over it and then added putty. After the
putty dried they sanded certain areas and then attempted to paint. Needless to say after arriving at 8 it was
approaching 6:30 and they weren’t close to being done. But here is the main problem…they used the
wrong paint on our home and so therefore it looks like someone played Tetris on
our walls and ceiling. They also left a
HUGE mess and missed several spots. There’s
more but honestly I’m just tired of it…Thankfully, the service manager came two
days later and was appalled. He had our house cleaned (which was amazing) and is sending a new TEAM to come work on our
drywall. Hopefully this TEAM doesn’t
leave their trash behind for me to clean, they actually REPAIR the nail pops, and they use the correct paint.
Here is the ceiling in my daughters room....See all the paint squares?
Some of the spots they missed the first time around.
Lastly because honestly I’m just sad and
frustrated…yesterday I noticed a stream of water running between my house and
the neighbors. So after looking into I
find that a pipe is leaking under my home in the crawl space. Leaking is an understatement…..Of course I’m worried
it’s not covered but plumbing is covered for two years. I read the manual over and over before calling. I even had my husband read it when he came
home. All of this to be told oh no it’s
not covered by the plumber and Ryan Homes. The plumber says you must pay $95/hr to get
the work done. I was furious so I called
back to Ryan Homes customer service and the gentleman proceeds to try and find
any and every way to not cover the repair.
I point out the pages in the homeowner manual where it says it
covered. He puts me on hold to try and
find the exclusions. Then he says he has
to call me back so he can go and check somewhere else to prove me wrong. Thanks again Ryan Homes. Way to make me feel
appreciated. NOPE you’re still up to the same tricks…get your money, get
through your first year and then kick us to the curb. The customer service guy calls back 10
minutes later….yeah I can’t find anything to dispute your argument…Really, so I
would lie or make this all up?
Dear RYAN HOMES…I really hope you fix your practices and I
really hope you fix your customers service. Most of all I really hope you fix our issues! I really hope you start making your customers
feel appreciated and thankful they chose you. Because right now I DON’T. SAD, MAD, AND FED UP!
